Exchange & Return Policy

We will gladly exchange or refund qualified items purchased up to 30 days after the purchase date with an original receipt.
For online purchases made at cheaproots.com, please review the following guidelines:

Eligibility for Exchange or Refund

  • Items must be returned in their original condition, unworn and with original tags attached.
  • Returns must be shipped back within the 30-day window following the purchase date.
  • We reserve the right to refuse a refund or exchange if items show signs of use, wear or damage beyond what may occur during shipping.
  • Final sale items and gift cards are not eligible for refund or exchange.

How to Process Your Return or Exchange

  • Visit cheaproots.com and access the “Returns & Exchanges” link to generate a return authorization.
  • Pack the item securely and ship it back using a traceable carrier. We recommend keeping your shipment receipt for tracking.
  • Once the item arrives and has been inspected, the refund or exchange will be processed. Refunds will be issued to your original method of payment, except where prohibited by law.

Exchanges

  • If you wish to exchange an item for a different size or style, you may request an exchange in your return instructions.
  • If the new item is of higher value, you will be responsible for paying the difference prior to shipment.

Damaged or Defective Items

  • If you believe your item is defective or damaged upon receipt, please initiate the return process via cheaproots.com within the 30-day period.
  • We will evaluate the return and, if eligible, offer an exchange or refund at no extra cost.

Shipping Costs for Returns

  • Unless the return is due to our error (e.g., incorrect or defective item), shipping for the return is the customer’s responsibility.
  • We do not refund original shipping charges for standard returns, unless required by applicable law.

Refund Timing

  • Once we receive the returned item and confirm it meets the criteria above, refunds will typically appear in your account within a few business days.
  • The exact timing may vary depending on your financial institution or payment method.

Contacting Us

  • For questions regarding your return or exchange, please use the contact form on cheaproots.com under “Customer Service”.

Thank you for shopping with us. We value your business and aim to make your return or exchange as smooth as possible.